FAQs
White Glove Moving & Logistics
I am ready to move. What do I need to know?
Thank you for choosing our services. Please review our moving checklist to ensure you are fully prepared for your upcoming move. We maintain certification with the United States Movers Association.I am ready to move. Do I have any responsibilities?
Thank you for selecting our moving services. Our About page provides a downloadable document outlining your rights and responsibilities as a customer. Please review this information to help ensure an efficient moving process.I am ready to move. What do I need to do?
Thank you for choosing our moving services. To begin, please complete the contact form above, and a member of our team will contact you to discuss your moving needs. You may also call us directly or visit our office. We maintain business hours Monday through Friday, with Saturday appointments available upon request.I moved and there is an issue. What do I do?
White Glove's resolution policy:
At White Glove Moving, we maintain a structured process for addressing post-move concerns:
Initial contact: Contact Lee, Director of Operations, to report your concern. Reach Lee
Assessment: We will schedule an on-site visit to evaluate the situation.
Resolution discussion: During our visit, we will collaborate with you to determine the appropriate solution, which may include repair, replacement, or initiating an insurance claim.
Action plan: Once we agree on a resolution, we will proceed with implementation.
Arbitration (if needed): Should we be unable to reach a mutually acceptable resolution, the matter will proceed to arbitration through our designated provider.
Additional information regarding our affiliation with the USMA (United States Movers Association) arbitration process is available in the downloadable pamphlet on our About page.Do you want more information about the Federal Motor Carrier Safety Administration?
Additional information from the Federal Motor Carrier Safety Administration is available at https://www.fmcsa.dot.gov/protect-your-move.




